Refund policy

NUTRIFUL Return & Refund Policy

At NUTRIFUL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and components received with the product.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable digital products.

  • Items marked as final sale.

  • Products that have been used, damaged, or altered after delivery.

Return Process

To initiate a return, please contact our customer support team through our website and provide:

  • Your order number.

  • The reason for the return.

  • Photos of the product if it is damaged or defective.

Once your return request is approved, you will receive instructions on how to return the item.

Refunds

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider and financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide supporting photographs. We will review the issue and offer a replacement, exchange, or refund where appropriate.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider or payment service.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was damaged.

  • The item was defective.

  • An incorrect item was delivered.

Shipping charges are generally non-refundable unless required by applicable consumer protection laws.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact NUTRIFUL through the contact information provided on our website.

Last Updated: May 2026